Legal & Policy

All policies governing the use of digitalbackendlab services and platform.

Effective: January 1, 2026

I. Privacy Policy

Data Controller

The data controller responsible for processing your personal data is digitalbackendlab, registered at Calle Gran Vía 45, 28013 Madrid, Spain. For questions regarding this policy, contact us at [email protected].

Information We Collect

We collect information you provide directly when you:

  • Fill out contact or project inquiry forms
  • Request a quote or engage our services
  • Subscribe to newsletters or updates
  • Communicate with us via email or telephone

This information may include your name, email address, telephone number, company name, project requirements, and any other details you voluntarily provide.

How We Use Your Data

We process personal data solely for the purposes of responding to inquiries, delivering contracted services, managing client relationships, improving our platform, and complying with legal obligations under EU Regulation 2016/679 (GDPR).

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Inactive client data is purged after 24 months. Form submissions not leading to a contract are deleted after 12 months.

Your Rights Under GDPR

As a data subject located in the European Economic Area, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You may also object to processing and withdraw consent at any time. To exercise these rights, contact [email protected].

You have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

II. Terms of Service

Service Agreement

By engaging digitalbackendlab for web development, consulting, or related services, you enter into a service agreement governed by these Terms. All projects commence only upon written confirmation and receipt of any applicable deposit.

Scope & Deliverables

Project scope, deliverables, timelines, and pricing are defined in individual project proposals or statements of work. Any modifications to scope must be agreed in writing and may affect pricing and deadlines.

Intellectual Property

Upon full payment, all custom code, designs, and deliverables created specifically for the client are transferred to the client's ownership. digitalbackendlab retains the right to use general methodologies, frameworks, and non-proprietary tools developed during the engagement.

Limitation of Liability

digitalbackendlab's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the specific project in question. We shall not be liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate a project with 14 days' written notice. Work completed and delivered up to the point of termination remains billable. Deposits are non-refundable once work has commenced.

III. Cookie Policy

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and understanding how you interact with our platform.

Cookies We Use

  • Essential Cookies: Required for basic site functionality, navigation, and form submissions. These cannot be disabled.
  • Analytics Cookies: Help us understand site usage patterns, page views, and visitor behaviour to improve our services.
  • Preference Cookies: Remember your settings and choices, such as language or display preferences.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect site functionality. Our cookie consent banner allows you to accept or decline non-essential cookies.

Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set their own cookies. These services have their own privacy policies governing data collection. We do not sell or share personal data with third-party advertisers.

IV. Refund Policy

General Policy

Due to the custom nature of web development services, all fees are generally non-refundable once work has commenced. However, we are committed to client satisfaction and handle refund requests on a case-by-case basis.

Eligible Refund Scenarios

  • Project cancelled before any work has begun — full refund of any deposits paid.
  • Significant deviation from the agreed project scope without client approval — partial refund for undelivered work.
  • Failure to meet agreed-upon acceptance criteria after reasonable remediation attempts.

Refund Process

Refund requests must be submitted in writing within 30 days of the relevant invoice date. Approved refunds are processed within 10 business days to the original payment method. Bank transfer fees, if applicable, are deducted from the refund amount.

Exclusions

Refunds are not available for completed and delivered work, hosting fees, third-party license costs, or project delays caused by client-side factors including delayed feedback, missed deadlines, or scope changes.

V. Contact

For any questions regarding these policies, please contact digitalbackendlab:

Email: [email protected]
Phone: +34 678 901 234
Address: Calle Gran Vía 45, 28013 Madrid, Spain